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TEI AT YOUR SERVICE

Our philosophy of customer service can be summed up by our reason for being in business: CUSTOMER SERVICE IS OUR NUMBER ONE PRIORITY. At TEI, we place our customer’s needs even before our own. This is not a commitment that we take lightly, for a 40 hour week does not exist for a company that commits to this philosophy. Our emergency service is available 24 hours a day, 7 days a week. If a customer has a major problem on Saturday afternoon, we get our technician out there to fix it. CUSTOMER SERVICE, THE NAME SAYS IT ALL. Check out our service plan for after the sale:


Moves, Adds and Changes (MAC)

  • Refers to any changes to your system whether it is moving or adding a phone, cables, jacks, programming, trunking etc.
  • 8-5 Monday through Friday usually scheduled with a 3 to 4 Business day response time.
  • Rapid Response available

Time and Materials

  • Is a project billing type whereby the customer is charged for all of the hours of work performed, any direct expenses incurred, and material purchased during project delivery.
  • 8-5 Monday through Friday usually scheduled. 2 to 3 day response time.

85E Maintenance Plan

  • 8-5 Monday through Friday with 24 hour response time on non-emergency service calls.
  • 24/7 Emergency Service with 2-3 hour response time.
  • A Maintenance contract is like an Insurance Policy. It guarantees that the parts are available and the response times.